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Boost Your Social Media Engagement on Facebook

The ultimate goal for companys’ social media efforts is to interact with customers and maximize positive experiences associated with your brand. Here are some simple best practices to implement with...

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Social Herd Serves as Social Media Sponsor of SOCAP Annual 2013

          WINNIPEG, Manitoba. October 16, 2013 – Social Herd, global provider of social media management solutions, will serve as a social media sponsor of the SOCAP International 2013 Annual...

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How to Help a Customer in 140 Characters or Less

As customers are relying on Twitter to ask questions and file complaints, brands are taking notice and making the right efforts to engage and provide customer service. A recent report by Simply...

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SOCAP Annual 2013 Highlights

  We just returned from celebrating SOCAP’s 40th Anniversary at the Annual Conference, in Scottsdale, AZ. As a social media sponsor of the event, we have compiled a collection of Tweets on the amazing...

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Creating Community on Facebook

Creating a positive and vibrant community on Facebook can be a full time effort. You have a combination of true fans, lurkers and inactive users that you must connect with and promote your brand....

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Happy Holidays!

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#SMSSummit Las Vegas Storify Summary

Members of our team recently attended the Social Media Strategies Summit in Las Vegas. See below for a collection of Twitter posts and photos. [<a...

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Social Herd to Discuss Social Customer Care Best Practices at GSMI Social...

WINNIPEG, Manitoba. April 26, 2014 – Maya Kotecha, Vice President at Social Herd will be moderating the panel “Better Customer Service through Collaboration: The Social Customer Service Dream Team” at...

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Set up for Success: How to Build a Winning Social Dream Team

It’s playoff season in the sports worlds of hockey and basketball. Teams strive to win and add pieces during the offseason to become a “playoff” contender. Is the team with the most talented players a...

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Using Social Customer Service as a Marketing Differentiator

Earlier this month, I had the pleasure of moderating a power panel of social customer care leaders: T-Mobile, US Cellular, and Capital One at the GSMI Social Media Strategies Summit in Chicago. The...

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